The following is a list of Frequently Asked Questions. If you have a question that is not provided below, or would like to submit a comment, please contact Dawn Waters, or call 631-619-4728.

  1. Yes, you will be able to book up to 3 days prior or post-conference at the same discounted rate of $225.00/night. Please note, this offer is based on hotel availability and on a first-come, first-serve basis. Once inventory is booked, you may still be able to book, but at a higher rate.

  2. Attendees are invited to bring a guest to after conference hour events but must register them prior to attending.

  3. Yes, go to the registration area at Tennessee Lobby A to do so.

  4. Yes, coordinate with the person that booked your company’s registration and they can make the change.

  5. Please use the following link to purchase shuttle service to/from the airport and other locations in Nashville: Click here for shuttle information

  6. Our discounted rate at The Gaylord Opryland Resort & Convention Center is $225.00/night. Please note there are limited rooms at the discounted rate and the cutoff date for this rate is Wednesday, October 4, 2018. Once inventory is booked, you may still be able to book, but at a higher rate.

    For guest reservations, you can either use the reservation link below or call: 615-889-1000 and reference the VAI 2018 Bi-Annual Customer Conference 2018. Click here for reservations

    The prevailing daily resort fee, currently $20.00 per night, is INCLUDED in the guest room rate. This fee will cover several in-room amenities which at the time of check-in will include:

    • High speed in-room wireless Internet access
    • Unlimited local and long-distance calls
    • Daily scheduled shuttle service to Grand Ole Opry House, Opry Mills, General Jackson Showboat & The Inn at Opryland
    • Bottled water (2 daily) replenished once daily with housekeeping service
    • Daily credit of up to $10 per room towards dry cleaning (credit is not cumulative through stay)
    • Gaylord Springs Golf Links practice range access, daily bucket of balls and shuttle
    • Wildhorse Saloon cover charge for up to 4 guests (some restrictions apply)
    • Opry Mills Savings Passport worth hundreds of dollars in additional savings

    Guests will also continue to receive a resort savings card upon check-in that includes discounts for many local attractions, including the General Jackson Showboat, tours at the Ryman Auditorium, and more.

    The above rates and resort fee are subject to applicable tax which is currently 9.25% and is subject to change without notice.

  7. From the site, (www.vaiconference.com), go to the login at the top right corner and follow the instructions there. Call or email the Conference Coordinator, Dawn Waters, with any questions at: 631-619-4728 / dwaters@vai.net.

  8. Yes, we are providing bus transportation to and from the event. You may also stay downtown after the event and provide your own transportation back.

  9. In addition to your registration fee, additional costs include your transportation to the conference, hotel, and personal expenses.

  10. Until 7/31/18 -- for one low price of $3,500.00, you can bring as many employees as you want!

    After 8/1/18 -- the unlimited employee price will increase to only $4,195.00.

  11. You may cancel your conference registration for a full refund before November 1, 2018. For cancellation on or after November 1, 2018, the full registration fee will be applied as a credit to your customer account with VAI.

  12. Business Casual, Cowboy boots and hats are welcome!

  13. Business Casual

  14. All conference sessions, educational classes, and forums held Thursday, November 8th, through Saturday, November 10 th, 2018, as well as the Solution Pavilion, all meals, evening social events including transportation to social events outside of the hotel, and all snacks and beverages during the conference. In addition, complimentary cocktails will be provided at evening social events.

  15. Thursday, November 8, through Saturday, November, 10, 2018

    **Advisory Council is Wednesday evening, November 7, 2018**

  16. Gaylord Opryland Resort and Convention Center
    2800 Opryland Drive
    Nashville, Tennessee

  17. Contact Dawn Waters at 1-800-824-7776, or email dwaters@vai.net.

Looking forward to seeing you there!